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Associate Manager - Operations Triage

Challenging convention. Trying new things. Reshaping an industry.
The team at Duck Creek helps insurance companies bring amazing ideas to life quickly and easily with software that thinks and works like they do. We're fueled by sharing ideas openly, challenging conventions, trying new things, and valuing "Why not?" over "Why?" Our certainty that there is always a better way to do things keeps carriers ahead of their competition and is helping to reshape an industry.
If having a hand in transforming one of the world's oldest and largest industries into a standard for innovation, open exchange, and peerless user experience sounds exciting, let us know. We may be looking for you.
Operations Triage - Associate Manager
The Operations Triage Associate Manager role for Duck Creek Technologies will be helping to resolve issues with our customers' code base and environment. The On Demand operations team is responsible for the day to day delivery for our On Demand customers. You'll have the opportunity to work across multiple carriers and products like insurance claims, billing, policy, etc.
Basic Qualifications:
Bachelor's degree in Computer Science, Computer Information Sciences, or related field.
5+ years of professional software development experience preferred
2+ years of cloud based product support experience preferred
Property & Casualty IT experience preferred.
Experience with the Duck Creek preferred.
Cloud development experience strongly preferred; Microsoft Azure experience preferred
Strong knowledge of software design patterns preferred.
Proficient in one of the following languages: C#, Visual Basic.NET, JavaScript, or other mainstream object-oriented languages preferred.
Proficiency in the following tools: Dynatrace, Octopus, VSTS, PowerShell scripting
Ability to quickly achieve a high level of proficiency in any language or software technology as needed.
Knowledge of software life cycles preferred.
Highest degree of honesty and integrity
Team player that puts the success of the company ahead of their own personal success
Results, action-oriented, with a "whatever it takes" attitude
Shows concern for quality in their work and practices continuous improvement
Interacts professionally, appropriately and courteously with customers, other outside parties and co-workers
Responsibilities:
Act as developer to triage and address issues with Duck Creek's applications and carrier Azure environment
Participate in the resolution and root-cause analysis of complex defects and/or system failures
Applies knowledge of technologies, applications, methodologies, processes and tools to design and develop applications.
Properly documents and communicates resolution approach for communication to client
Monitors carrier environments using tools such as Dynatrace

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